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Hi there,
Everyone I talk to has rolled out a copilot by now, and everyone reports the same thing: people are visibly faster, and nothing ships any sooner. We ran the same experiment on ourselves. Individual output doubled in a month. End to end, delivery moved ten percent.
Where did the rest go? Into the handovers.
A tool knows one person. The context, what the client wants, why the last version came back, lives in that person's head. It does not transfer. The next person spends a morning rebuilding it, and that morning shows up in nobody's numbers.
Everyone's stretch got faster. Nobody owns the gaps between the stretches. And the gaps are where the time went.
| Tools raise personal productivity. Agents raise organisational performance. |
WHAT WE DID INSTEAD
We kept the copilots. They save real time. What we changed is that we stopped handing out tools and started handing over jobs.
We hired our first agent in February. There are fifteen now. Each one has a job description on file, a name the team uses in conversation, a place on the org chart, and a person who answers for what it produces.
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Hybrid organisation
People and agents on one org chart, on the same terms. Mostly it is a staffing decision.
Six things, and you can write all of them before a line of code.
What makes it work
| 1. | Job description. What it owns end to end, and what it may decide alone. |
| 2. | Skills. The written procedures it follows. |
| 3. | Tools and data. Scoped access to what it needs, never to all of it. |
What makes it responsible
| 4. | A hiring manager. One named human who answers for its output. |
| 5. | KPIs and review. Measured like a hire, with weekly debriefs while it is onboarding. |
| 6. | An escalation path. The cases it must hand back to a human, written down before it goes live. |
The rule: the first three are the ones everybody does. The second three are the ones that decide whether it lasts. Miss any of the six and what you have is still a tool.
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None of that is engineering. It is writing down what lives in people's heads.
One of ours runs the order inbox at a distributor client: two to three hundred orders a day, 60,000 SKUs, every format including handwritten scans. Three people used to do that job. Now one handles the exceptions and the agent does the rest, at €0.015 an order, all in. Nobody there got faster. The job got quicker, and somebody owns it.
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One number worth knowing
Across roughly 300 enterprise deployments, 95% of AI pilots produced no measurable effect on profit or loss (MIT Project NANDA, 2025). Almost everything runs. Almost nothing reaches the accounts.
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Free download
See what an org chart looks like with agents on it.
What a hybrid organisation actually is, one real agent’s job description, and the six boxes you fill in before anybody writes code.
5-minute read.
Download the guide →
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